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Terms of Service

Last updated: 27 August 2026

1. What Productify is

Productify is operated by Upcraft LLC, and these terms are an agreement between you and Upcraft LLC. Productify is a tool for creating and managing products in a Printify account that you own and control. It acts on your behalf using a Printify personal access token that you provide and can revoke at any time.

2. Your account

You sign in with an email address and a one-time code. You are responsible for keeping access to that mailbox secure, and for all activity carried out through your account. Tell us promptly if you believe your account has been used without your permission.

3. Credits and payment

  • Productify uses prepaid credits. There is no subscription or automatic renewal.
  • One credit is consumed when one product is successfully created in your Printify account, regardless of how many variants it has.
  • Failed creates do not consume a credit. Publishing, syncing, updating, and deleting are not metered.
  • Credits do not expire and packs stack.
  • Payments are processed by Stripe. We do not receive or store your card details.
  • Charges appear on your statement as Upcraft, the company that operates Productify.

4. Refunds

Purchased credit packs are final. We do not offer refunds on credits, whether or not they have been used.

Credits never expire and packs stack, so an unused balance stays in your account indefinitely and remains available to you at any time.

5. Account deletion

You can permanently delete your account at any time, from the app or the website. Deletion removes your artwork, staged and created product records, saved Printify connections, and history. It does not affect products that already exist in your Printify account.

Any unused credit balance is forfeited when the account is deleted. If you have credits remaining and would rather resolve them first, contact support@useproductify.com before deleting. An account cannot be deleted while a batch is still running.

6. Your content

You keep all rights to the artwork and product information you upload. You confirm that you have the right to use it. We process it only to create and manage products in your Printify account, and we do not sell it or use it to train models.

7. Acceptable use

Do not use Productify to infringe anyone's intellectual property, to upload unlawful content, or to interfere with the service or with Printify's systems. We may suspend an account that does. Your use of Printify remains governed by your own agreement with them.

8. Availability and third parties

Productify depends on the Printify API. We cannot guarantee uninterrupted availability, and we are not responsible for outages, rate limits, pricing changes, or catalog changes on Printify's side. Productify never creates anything in your Printify account without an explicit confirmation from you, and what gets created is your decision.

9. Liability

To the extent permitted by law, our total liability arising out of your use of Productify is limited to the amount you have paid us in the twelve months before the claim. We are not liable for lost profits or for indirect or consequential loss.

10. Changes

We may update these terms. If a change materially affects you, we will let you know by email. Continuing to use Productify after a change means you accept the updated terms.

11. Contact

Questions about these terms: support@useproductify.com